Most people avoid feedback like it’s a trap. Why? Because it often feels like one. As the authors of Crucial Conversations put it: “When conversations matter most, we’re often least prepared to handle them.” That’s why we teach the Art of Feedback—because these conversations can’t wait, and when handled well, they’re game changers.
This isn’t about scripts or corporate lingo. It’s about learning a practice—a set of skills that help people speak with purpose, listen with curiosity, and walk away wiser.
• We don’t want to hurt feelings
• We’re not sure it’s “our place”
• We don’t know how they’ll react
• We don’t want their feedback either!
And yet, without these conversations, growth stalls, resentment builds, and performance drops.
Words matter. We show you how to:
• Ask permission and create a safe frame
• Start with what’s working to build trust
• Use questions to encourage self-reflection
• Avoid trigger words and defensive reactions
• SBI (Situation–Behavior–Impact)
• Feedforward coaching
• Empathy-first models to understand values and drivers
• Strengths-based approaches to balance clarity and kindness
Like any performance, these conversations need rehearsal. Our roleplay actors help you:
• Practice tone, timing, and delivery
• Learn to read the room and adjust in real time
• Handle emotional responses with grace
Even the most experienced leaders get uncomfortable. You’ll practice how to:
• Stay open and curious (not defensive)
• Ask clarifying questions
• Separate feedback from self-worth
• Turn criticism into insight—and action
The goal isn’t critique. It’s clarity, connection, and change. We’ll show you how to:
• Close the loop with a shared next step
• Build accountability and optimism
• Make the conversation part of a bigger growth mindset
• Managers giving performance or behavioral feedback
• Team members seeking better peer-to-peer conversations
• Anyone who wants to make feedback feel less like a landmine—and more like a learning moment
The Art of Feedback helps people at all levels lead braver, kinder, more productive conversations. Not by avoiding discomfort—but by practicing what to do when it shows up.
Empowering leaders
with practice and coaching. Courageous conversations, powerful presentation skills, and confident communication: Transforming workplace culture.
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